Quality Management System (QMS)

Commitment to Quality and Customer Satisfaction is paramount in everything we do at Fidelity. Our ISO-9001:2000 Quality Management System (QMS) maintenance for over five years reveals our dedication to Quality and continuous improvement. Our success is based upon the satisfaction of our customers and the partnerships we enjoin with our customers and supplier/subcontractor chain.

Our customers have come to recognize Fidelity Technologies Corporation as an innovative, reliable, and results-oriented contractor and business partner. We are not just doing things right, we are doing the right things.

Our Quality Policy: Fidelity Technologies Corporation designs, develops, and manufactures electronic and electromechanical systems and subsystems, and provides services that meet or exceed customer expectations. Fidelity continually improves processes.

Our policy establishes our Quality objectives, which simply stated, is that by meeting customer expectations at a fair and reasonable price, we realize a fair and reasonable profit, repeat contracts, and continued growth. We continually improve processes to improve the QMS, and enhance customer satisfaction through product and process improvements.

As part of our improvement process, your feedback is important to us. We welcome and encourage you to submit comments and/or a Customer Satisfaction Survey to our Quality Manager for review by our Management Group. This will assist us in effecting QMS as well as product improvements.

Our QMS Scope: The design, build-to-print, assembly, manufacturing, maintenance, preventive maintenance, operations, and services of electronic and electromechanical products and systems for Government, including Department of Defense, and Commercial clients.

Our Quality Evolution: 1988-1992 (MIL-I-45208, Inspection Program); 1993-1999 (MIL-Q-9858, Quality System); 1999-2003 (ANSI/ASQ/ISO 9001:1994 Quality Management System); 2003-Present (ANSI/ASQ/ISO 9001:2000)

Fidelity’s quality requirements are program dependent -- each quality plan is tailored to meet the quality requirements dictated by each program. To assure that our systems are in compliance and effective, Fidelity maintains an internal audit system with which trained employees conduct periodic audits of the quality management system.

Customers benefit from our efforts to consistently perform more efficiently and cost-effectively, and to implement ideas, tools, and technologies to streamline processes and extend product life. These efforts are evident in the receipt of numerous repeat contracts, program awards, and commendations from our customers.